It’s a New Day at DirectBuy: Delivery Time Answers

Posted by DirectBuy

Aug 28, 2014 9:00:00 AM

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Topics: merchandise delivery

It’s a New Day at DirectBuy: How to achieve life-altering savings

Posted by DirectBuy

Aug 27, 2014 9:37:00 AM

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Topics: member benefits, life altering savings

A New Day at DirectBuy is Great for Member Families!

Posted by DirectBuy

Aug 14, 2014 7:34:00 AM

DirectBuy has entered a new day, operating under new management and implementing new business practices throughout the organization. One thing we have consistently heard from members is they would like to get their families memberships to DirectBuy, in a simple way.

We have listened, and for a limited time are offering existing DirectBuy members an opportunity to extend a significantly discounted membership to their children over 18 years old. Parents can take advantage of this new promotion to celebrate a new day at DirectBuy until Labor Day – September 1, 2014 – giving their children access to life-altering savings while furnishing a new home and more. You may even be able to get them to move more excuse that it will cost too much to furnish that new apartment. 

DirectBuy members can choose which membership benefits their children can take advantage of, for example:

  • Platinum members can decide whether to have their children participate as Gold or Platinum members.
  • Gold members can extend a gold membership to their children.
  • Online, silver and term (non-renewal) members are not eligible for this promotion.
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Topics: About Us, member benefits

The top kitchen trends that will blow your mind (and make life easier)

Posted by DirectBuy

Aug 7, 2014 10:56:00 AM

Time is a premium in today’s hectic lifestyles and the kitchen is not immune from this. Even those who like to slow down for a home-cooked meal could use a hand.

Whether it’s a stainless steel refrigerator that helps with meal planning and shopping, a programmable stove that removes much of the guesswork or simply a better and faster washing machine—there’s always something new being cooked up in the area of kitchen trends for appliances and design.

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Topics: kitchens, appliances

Meet Concierge Agent Meredith C.: She provides 24/7 customer care to members

Posted by DirectBuy

Jul 24, 2014 1:41:57 PM

Meredith Certa, concierge agent for DirectBuy, enjoys the variety that her job brings. She helps members with orders, product research, pricing estimates and follow-up.

“Each day is the same, but different.  You are essentially performing the same actions every day, but every request or scenario is different,” says Meredith.  “I love the variety of work and I enjoy helping out members.”

Concierge Services is the branch at DirectBuy that provides personalized service to members who have a Platinum membership. This includes unlimited phone support, unlimited priority e-mail support, expert advice on products and tech support for online shopping, Meredith is also considered a specialist when it comes to helping members find the right product at the right price for their home.

She also knows a thing or two about home construction. In a previous life, she worked as a product manager for a prominent real estate developer in Crown Point, Ind.Meredith says she has a lot of stories to share where she and the Concierge Services team provided exceptional care to members. Some of those stories have a humorous side.

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Topics: About Us

Style ideas for window treatments

Posted by DirectBuy

Jul 22, 2014 5:05:10 PM

From blinds to curtains, the right window treatments can enhance any room design. If you're looking for new window treatments, this graphic illustrates the types of window treatments available for every style of room. 

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Topics: living room, remodeling and design, window treatments

Meet David: He loads DirectBuy trucks to ensure members merchandise reaches its destination on time

Posted by DirectBuy

Jul 18, 2014 1:00:00 PM

David Pucek has worked for DirectBuy’s logistics and warehouse facility on Burnt Poplar Road in Greensboro, N.C. for 3 years.  He is the guy that unpacks and unloads merchandise as well as loading and packing trailers for delivery to clubs and the company’s receiving partners.

On the face of it, this may not seem like a huge job, but keep in mind United Consumers Club Distribution (UCCD) is responsible for inbound and outbound logistics and delivery of ordered merchandise for all 94 club warehouses across the US. When 70 percent of all furniture ordered at the DirectBuy clubs is delivered through UCCD that is a lot of orders to keep track of on a daily basis. Their fleet consists of 38 trucks and 78 trailers.

As anyone who has worked on a loading dock can contest the work is extremely physical and focused on meeting delivery deadlines. David and his team have worked hard to acquire a 99 percent on time delivery rate ensuring that the right items get to their destination on time.

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3 Quick Tips for Your Kitchen Cabinet Install

Posted by DirectBuy

Jul 15, 2014 1:09:00 PM

Ready, set, go! Thinking about installing new kitchen cabinets? Whether you have a large or small kitchen, DirectBuy has created this easy to understand guide on the top 3 things to consider before tackling your latest kitchen remodeling project. 

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Topics: cabinetry

Meet Patti: She knows everything there is to know about products at DirectBuy and more

Posted by Mike Mosser

Jul 10, 2014 3:06:00 PM

Patti Hargrove hasn’t solved any crimes on TV, although she does have a knack for getting information. She says being a product specialist at DirectBuy’s Rhode Island club can be a bit like playing detective.

“I feel like Columbo a lot of times, minus the crumpled up raincoat, because I do a lot of investigating and a lot of searching and a lot of digging to find the answers for different questions that members may have,” Patti says.

Customers might ask whether a particular light can be flush mounted or if a certain fabric must be commercially cleaned. Some have a preference for only buying products made in the U.S.

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Topics: About Us

Estimating the cost of a kitchen remodel

Posted by DirectBuy

Jul 9, 2014 9:43:00 AM

Need to know what a kitchen remodel will cost you in 2014? No matter the room and regardless of whether the remodel is midrange or upscale with all the bells and whistles, compared to 2013, remodeling costs are up across the board, according to the 2014 Cost vs. Value report from Remodeling magazine. For example, in New York city, the national average for a midrange major kitchen remodel  is currently $56,254 compared to a national average of $54,909. In Chicago, comparable kitchen remodels came in at $64,322, for the rest of the East North Central states that consists of Illinois, Indiana, Michigan, Ohio and Wisconsin, the national average is $55,547. If you're curious as to what you might be getting into with your latest kitchen remodel, DirectBuy has provided this useful guide to show you the way. 

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Topics: remodeling and design