Meredith Certa, concierge agent for DirectBuy, enjoys the variety that her job brings. She helps members with orders, product research, pricing estimates and follow-up.
“Each day is the same, but different. You are essentially performing the same actions every day, but every request or scenario is different,” says Meredith. “I love the variety of work and I enjoy helping out members.”
Concierge Services is the branch at DirectBuy that provides personalized service to members who have a Platinum membership. This includes unlimited phone support, unlimited priority e-mail support, expert advice on products and tech support for online shopping, Meredith is also considered a specialist when it comes to helping members find the right product at the right price for their home.
She also knows a thing or two about home construction. In a previous life, she worked as a product manager for a prominent real estate developer in Crown Point, Ind.Meredith says she has a lot of stories to share where she and the Concierge Services team provided exceptional care to members. Some of those stories have a humorous side.