Meet Concierge Agent Meredith C.: She provides 24/7 customer care to members

Posted by DirectBuy

Jul 24, 2014 1:41:57 PM

Meredith Certa, concierge agent for DirectBuy, enjoys the variety that her job brings. She helps members with orders, product research, pricing estimates and follow-up.

“Each day is the same, but different.  You are essentially performing the same actions every day, but every request or scenario is different,” says Meredith.  “I love the variety of work and I enjoy helping out members.”

Concierge Services is the branch at DirectBuy that provides personalized service to members who have a Platinum membership. This includes unlimited phone support, unlimited priority e-mail support, expert advice on products and tech support for online shopping, Meredith is also considered a specialist when it comes to helping members find the right product at the right price for their home.

She also knows a thing or two about home construction. In a previous life, she worked as a product manager for a prominent real estate developer in Crown Point, Ind.Meredith says she has a lot of stories to share where she and the Concierge Services team provided exceptional care to members. Some of those stories have a humorous side.

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Topics: About Us

Style ideas for window treatments

Posted by DirectBuy

Jul 22, 2014 5:05:10 PM

From blinds to curtains, the right window treatments can enhance any room design. If you're looking for new window treatments, this graphic illustrates the types of window treatments available for every style of room. 

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Topics: living room, remodeling and design, window treatments

Meet David: He loads DirectBuy trucks to ensure members merchandise reaches its destination on time

Posted by DirectBuy

Jul 18, 2014 1:00:00 PM

David Pucek has worked for DirectBuy’s logistics and warehouse facility on Burnt Poplar Road in Greensboro, N.C. for 3 years.  He is the guy that unpacks and unloads merchandise as well as loading and packing trailers for delivery to clubs and the company’s receiving partners.

On the face of it, this may not seem like a huge job, but keep in mind United Consumers Club Distribution (UCCD) is responsible for inbound and outbound logistics and delivery of ordered merchandise for all 94 club warehouses across the US. When 70 percent of all furniture ordered at the DirectBuy clubs is delivered through UCCD that is a lot of orders to keep track of on a daily basis. Their fleet consists of 38 trucks and 78 trailers.

As anyone who has worked on a loading dock can contest the work is extremely physical and focused on meeting delivery deadlines. David and his team have worked hard to acquire a 99 percent on time delivery rate ensuring that the right items get to their destination on time.

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3 Quick Tips for Your Kitchen Cabinet Install

Posted by DirectBuy

Jul 15, 2014 1:09:00 PM

Ready, set, go! Thinking about installing new kitchen cabinets? Whether you have a large or small kitchen, DirectBuy has created this easy to understand guide on the top 3 things to consider before tackling your latest kitchen remodeling project. 

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Topics: cabinetry

Meet Patti: She knows everything there is to know about products at DirectBuy and more

Posted by Mike Mosser

Jul 10, 2014 3:06:00 PM

Patti Hargrove hasn’t solved any crimes on TV, although she does have a knack for getting information. She says being a product specialist at DirectBuy’s Rhode Island club can be a bit like playing detective.

“I feel like Columbo a lot of times, minus the crumpled up raincoat, because I do a lot of investigating and a lot of searching and a lot of digging to find the answers for different questions that members may have,” Patti says.

Customers might ask whether a particular light can be flush mounted or if a certain fabric must be commercially cleaned. Some have a preference for only buying products made in the U.S.

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Topics: About Us

Estimating the cost of a kitchen remodel

Posted by DirectBuy

Jul 9, 2014 9:43:00 AM

Need to know what a kitchen remodel will cost you in 2014? No matter the room and regardless of whether the remodel is midrange or upscale with all the bells and whistles, compared to 2013, remodeling costs are up across the board, according to the 2014 Cost vs. Value report from Remodeling magazine. For example, in New York city, the national average for a midrange major kitchen remodel  is currently $56,254 compared to a national average of $54,909. In Chicago, comparable kitchen remodels came in at $64,322, for the rest of the East North Central states that consists of Illinois, Indiana, Michigan, Ohio and Wisconsin, the national average is $55,547. If you're curious as to what you might be getting into with your latest kitchen remodel, DirectBuy has provided this useful guide to show you the way. 

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Topics: remodeling and design

A Sneak Peek into this Year's Conference

Posted by Lois Powell

Jul 1, 2014 12:01:00 PM

I love conferences. I love the little details and pulling them all together to make something big happen. And I love planning events, so this is the perfect job for me. I also love to be behind the scenes. Way behind. So far back you can’t see me. I love the idea of making a lot of people come together for a few days of fun, celebration, motivation and learning. 

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Topics: About Us

More Smart Tips for Hiring the Right Contractor

Posted by DirectBuy

Jul 1, 2014 10:09:57 AM

If you're in the market for a contractor and you're not sure where to start, we've provided this handy quick tip smart guide that is designed to help you find the perfect contractor for your recent room remodel. Take a look.

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Topics: remodeling and design

Meet Erika: She advocates members on financing their membership

Posted by DirectBuy

Jun 30, 2014 11:27:00 AM

Erika Oscar came to DirectBuy from the pharmacy industry as a technician—when she lost her job, a friend recommended her to DirectBuy.  From that day forward, the rest was history.

It turns out Erika was a shoe-in for a customer service role at DirectBuy.

After 6 years of service with DirectBuy working in collections, which most can contest, cannot be an easy job, Erika was recently promoted to Team Leader, Assistant Manager for the Beta Processing Department. On a daily basis Erika is involved in payment and contract processing for members.  The core of her job is helping members with their financing needs.

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How To Measure A Refrigerator

Posted by DirectBuy

Jun 24, 2014 10:24:00 AM

So, you're thinking about purchasing the new "White Ice" French-door style refrigerator that is 28 cubic feet with lots and lots of storage space and a water dispenser that does everything but make a pitcher of lemonade for you… But you're also wondering if you should wait for the Lamborghini of the refrigerator world that has a gold colored crystal glass door from that high-end Italian appliance manufacturer to finally go global… Decisions, decisions...  However, before you decide on aesthetics, function and how easy it is to clean the door of a glass refrigerator made out of crystals, you need to find out whether your new fridge will fit in your kitchen. 

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Topics: kitchens